Terms of Service

1.1 These Terms of Service (“Terms”) govern your use of the website at amsterdamdatalabs.com and, where applicable, the Enact software product (“Enact”), made available by Amsterdam Data Labs B.V. (“ADL”, “we”, “us”), a private limited liability company (besloten vennootschap) registered with the Dutch Chamber of Commerce (KvK) under number 99189488, VAT number NL868853914B01, registered office at Aardbeienstraat 4, 1326 HK Almere, the Netherlands.

1.2 Contact: info@amsterdamdatalabs.com (general), privacy@amsterdamdatalabs.com (privacy), security@amsterdamdatalabs.com (security).

1.3 By using the website or Enact, you agree to these Terms on behalf of yourself and, if you are using them for an organisation, on behalf of that organisation. If you do not agree, do not use the website or Enact.

1.4 Order of priority. If you or your organisation has a signed Master Services Agreement, Order Form, or other written agreement with ADL, that agreement governs your engagement and prevails over these Terms on any point it addresses. These Terms apply on every point that agreement is silent on, and apply in full where no such agreement exists.

1.5 These Terms do not cover personal data handling — see our Privacy Notice at amsterdamdatalabs.com/privacy.

2.1 Business use only. ADL's services are offered business-to-business. You must be acting for a business, professional or organisational purpose, and you must have authority to bind that organisation to these Terms.

2.2 No services to children. ADL does not knowingly offer the website or Enact directly to individuals under 16. If you believe a child is using an ADL account, contact privacy@amsterdamdatalabs.com.

2.3 Account security. If Enact requires an account, you are responsible for the accuracy of your account information and for all activity under your account. Tell us promptly at security@amsterdamdatalabs.com if you suspect unauthorised access.

3.1 The website provides information about ADL's services and products, and a means to contact us. You may use the contact form and any interactive tools (for example, an ROI calculator or assessment tool) only for their intended purpose, and not to submit unlawful, harmful or misleading content.

3.2 We may update, suspend or discontinue any part of the website at any time without notice.

3.3 All content on the website (text, graphics, logos) is owned by ADL or its licensors and protected by intellectual property law. You may view and print content for your own internal business reference; you may not reproduce, republish or redistribute it without our prior written consent.

3.4 Website availability is provided on a reasonable-efforts basis. We do not guarantee uninterrupted or error-free access.

4.1 Delivery modes. Enact is available self-hosted (you run Enact on your own infrastructure, in Docker, or as a desktop application) and, once generally available, as an ADL-hosted cloud service on Microsoft Azure. As of this version the hosted mode is pre-general-availability. Where these Terms differ by mode, the applicable mode governs.

4.2 Licence. Subject to your compliance with these Terms and, where applicable, a paid subscription or Order Form, ADL grants you a non-exclusive, non-transferable, revocable licence to access and use Enact for your own internal business purposes.

4.3 Acceptable use. You will not: reverse-engineer Enact except as permitted by law; use Enact to build a competing product; attempt to circumvent usage limits, security controls or access restrictions; use Enact to violate any law, or to build or operate a system in breach of applicable AI regulation, including the EU AI Act's prohibited practices (manipulation, exploitative targeting, social scoring, and the other practices listed in Article 5); or let Enact make automated decisions about individuals without a human reviewing the outcome.

4.4 Beta and pre-release features. ADL-hosted Enact, and any feature we label “beta”, “preview” or “early access”, is still being developed. Beta features are provided “as is”, may change, may be limited in availability, and may be discontinued at any time. We do not commit to any service level for beta features.

4.5 Service levels. Enact currently carries no committed uptime or service-level agreement. Any service levels we commit to for the ADL-hosted service will be set out in an Order Form once that service reaches general availability.

5.1 Your content. You retain ownership of the data, prompts, files and other content you submit to Enact (“Customer Content”). Subject to §5.3, you also own the outputs Enact generates for you from that content (“Outputs”), to the extent permitted by law.

5.2 Licence to us. You grant ADL a licence to host, process, transmit and display Customer Content solely to provide, secure and support the website and Enact. Where ADL processes personal data on your behalf through Enact, our Data Processing Agreement applies.

5.3 Third-party rights in Outputs. Because Outputs are generated by AI models, similar Outputs may be generated for other users from similar input; ADL makes no claim of exclusivity over an Output on your behalf, and you are responsible for checking that your intended use of an Output does not infringe a third party's rights.

5.4 No training on your content, by default. ADL does not train or fine-tune any AI model on your Customer Content, and does not permit its default model provider to do so, unless you separately opt in. If you choose a different AI model provider inside Enact (self-hosted mode lets you pick your own provider), that provider's own terms govern how it handles data you send it — see §7.

5.5 AI-generated output — accuracy. Enact uses AI models to generate Outputs from your Customer Content and instructions. Outputs may be inaccurate, incomplete, or unsuitable for your purpose. A person at your organisation must supervise each Enact session and review Outputs before relying on them, particularly for decisions with legal, financial, health, safety or employment consequences. Enact is not designed for, and must not be used for, fully automated decision-making about individuals.

If you send ADL comments, suggestions or other feedback about the website or Enact, you grant ADL an unrestricted, royalty-free licence to use that feedback for any purpose, without any obligation to you.

7.1 Enact orchestrates third-party AI coding agents and models (for example Anthropic, OpenAI, and others you or ADL configure), and self-hosted Enact lets you connect your own AI provider or bring your own key.

7.2 Your use of a third-party AI provider or other third-party service through Enact is also subject to that provider's own terms. ADL is not responsible for third-party providers' acts, omissions, availability or output.

7.3 The website and Enact may link to or integrate other third-party services. We do not control and are not responsible for third-party content or services.

8.1 The website is free to use. Fees, if any, for Enact are set out in the applicable Order Form, pricing page, or in-product subscription terms in effect when you subscribe.

8.2 Unless the applicable Order Form states otherwise, fees are exclusive of VAT and any other applicable taxes, which you must pay in addition, and fees already paid are non-refundable except as required by law.

Each party will keep confidential any non-public information it learns about the other in connection with the website or Enact, and will use it only to provide or receive the service, except where disclosure is required by law. This does not affect either party's rights and obligations under an Order Form or NDA that separately covers confidentiality.

10.1 Other than Customer Content and Outputs owned by you under §5.1, all intellectual property rights in the website and in Enact (including its software, models integration layer, and documentation) belong to ADL or its licensors. These Terms grant you only the licence stated in §4.2; no other rights are transferred.

10.2 You may not use ADL's name, logos or trademarks without our prior written consent, other than to describe your use of Enact factually.

11.1 We may suspend or terminate your access to Enact if you materially breach these Terms and do not remedy the breach within a reasonable time after notice, or immediately for serious breaches (for example, security violations or unlawful use).

11.2 You may stop using the website or Enact at any time. If you have a paid subscription, cancellation follows the terms of that subscription or Order Form.

11.3 On termination, your right to use Enact ends. Where personal data is involved, deletion follows our Data Processing Agreement (typically within 90 days of termination). Sections 5.1 (your ownership), 9 (confidentiality), 10 (intellectual property), 12 (disclaimers and liability) and 13 (indemnity) survive termination.

12.1 The website and Enact are provided “as is” and “as available”. To the fullest extent permitted by law, ADL disclaims all warranties, express or implied, including fitness for a particular purpose, except where such disclaimer is not permitted under Dutch or EU law.

12.2 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded under Dutch law.

12.3 Subject to §12.2, ADL's total liability arising out of your use of the website or Enact under these Terms will not exceed the total fees you paid ADL for Enact in the twelve (12) months before the event giving rise to the claim.

12.4 Neither party is liable for indirect, incidental or consequential damages, or for loss of profits, revenue, goodwill or anticipated savings, except where such exclusion is not permitted by law. This is consistent with the liability terms in ADL's Master Services Agreement template, which prevails for customers who have signed one (§1.4).

You will defend and indemnify ADL against third-party claims arising from your breach of these Terms, your Customer Content, or your unlawful use of the website or Enact, except to the extent the claim arises from ADL's own breach of these Terms.

We may update these Terms from time to time. The “Last updated” date at the top reflects the date of the version in force. We will highlight material changes on the website; continued use of the website or Enact after a change means you accept the updated Terms.

15.1 These Terms are governed by the laws of the Netherlands.

15.2 Disputes are subject to the exclusive jurisdiction of the competent court in Amsterdam (Rechtbank Amsterdam), without prejudice to any mandatory consumer-protection forum rules that may apply and without prejudice to either party's right to seek interim relief from any competent court.

info@amsterdamdatalabs.com

Amsterdam Data Labs B.V., Aardbeienstraat 4, 1326 HK Almere, Netherlands · KvK 99189488 · VAT NL868853914B01